Frequently Asked Questions About Medecindefamille.ca
Do you have questions about our telemedicine service, our physicians, or how the process works? This FAQ section is designed to provide clear, quick, and helpful answers.
At Medecindefamille.ca, transparency and patient support are central to our mission. Browse the answers below to better understand how our service works and the advantages it offers.
What is Medecindefamille.ca?
Medecindefamille.ca is a Quebec-based telemedicine clinic that provides fast access to real physicians certified by the Collège des médecins du Québec. Our services include virtual medical consultations, prescription renewals, medical notes, and when necessary, in-person appointments in Montreal. To learn more about us, visit the dedicated page.
Who are the physicians available on the platform?
All physicians on our platform are licensed Quebec doctors and active members of the Collège des médecins du Québec. This ensures you receive professional and secure medical care.
How quickly can I get an appointment?
Most of our patients obtain an appointment the same day, often within less than 24 hours.
How does an online consultation work?
After booking online, you receive a secure link to connect with a physician through video consultation. During the appointment, you can ask questions, receive a diagnosis, and obtain a prescription if necessary.
Can I obtain a prescription?
Yes. Prescriptions are sent directly to the local pharmacy of your choice, without any additional steps on your part.
What types of health concerns can I consult for?
Our physicians can assist with many common medical situations, such as:
- urinary tract infections, sinus infections, sore throat, and various common conditions;
- medication renewals;
- medical notes for work or school;
- laboratory test requests and medical screenings;
- weight management advice;
- sexual health concerns (e.g., erectile dysfunction, contraception);
- and more.
Are there limits to telemedicine?
Yes. Some situations require a physical examination or in-person follow-up. In these cases, our physicians will direct you to the appropriate healthcare service.
How much does a consultation cost?
Our services are affordable and transparent. Here are a few examples of pricing:
- Online medical consultation: starting at $145
- Prescription renewal: approximately $145
- Medical note for work or school: starting at $145
- Targeted health consultations (e.g., weight management, sexual health): starting between $180 and $190
The exact price is displayed before booking so you always know what you are paying, with no hidden fees.
Is this covered by RAMQ?
No. Like most private telemedicine services in Quebec, Medecindefamille.ca is not covered by RAMQ. Payment is made directly online at the time of booking.
Are consultations reimbursable through private insurance?
This depends on your private insurance policy. Many insurers reimburse partially or fully telemedicine expenses (consultations, prescriptions, etc.), but coverage varies depending on your plan, insurance company, and specific policy conditions.
At Medecindefamille.ca, we can provide an official receipt that you may submit to your insurer for reimbursement. It is recommended to:
- Verify with your insurer whether telemedicine services are covered by your plan.
- Ask about the exact reimbursement terms (maximum amount, percentage, conditions).
- Keep all receipts and documents provided during your consultation.
Can I obtain a medical note for my employer or school?
Yes. Our physicians can issue an official medical note after evaluating your health condition.
Is my medical information protected?
Absolutely. Our consultations are conducted on a secure platform, and all your medical information is protected according to Quebec’s strict confidentiality standards.
Can I use the service from anywhere in Quebec?
Yes. Our virtual consultations are available anywhere in Quebec. If necessary, you may also meet a physician in person in Montreal.
What happens if my condition requires an in-person appointment?
Most common health concerns can be resolved through teleconsultation. However, if your situation requires a physical examination, diagnostic testing, or urgent care, the physician will guide you to the appropriate healthcare service.
In some cases, if availability allows, you may also schedule an appointment directly with a Medecindefamille.ca physician in Montreal to complete your virtual consultation.